Refund and Returns Policy

Return Policy

Last Updated: 26^th June, 2025

At Wizy, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you can return eligible items within the time frames specified below. Please read our return policy carefully to understand our requirements and process.

1. Eligibility for Returns

To be eligible for a return:

Items must be unused, in their original packaging, and in the same condition as received.

You must have proof of purchase, such as a receipt or order confirmation.

Some items are non-returnable due to health, hygiene, or customization reasons, as outlined below.

2. Return Time Frame

Standard Return Window: You have 7 days from the date of delivery to initiate a return.

Defective or Damaged Products: If you received a damaged or defective product, you must contact us within 48 hours of delivery to be eligible for a return or exchange.

3. Non-Returnable Items

For health, hygiene, and safety reasons, the following items are not eligible for return:

Perishable goods

Personal care items (such as cosmetics, skincare, and haircare products)

Customized or personalized items

Items that have been used or show signs of wear

4. How to Initiate a Return

To start a return, please follow these steps:

1. Contact Us: Email us at returns@wizy.com with your order number, reason for return, and any supporting documentation (such as images if the item is damaged or defective).

2. Return Authorization: We will review your request and, if eligible, provide you with a return authorization and instructions for sending your item(s) back.

3. Ship the Item: Package the item(s) securely, following any instructions provided, and ship it to the return address provided. Please note that customers are responsible for shipping costs unless the item was damaged or defective.

5. Refunds

Once we receive your returned item(s) and confirm they meet our return eligibility requirements, we will process a refund to your original payment method. Please note the following:

Processing Time: Refunds typically take 7-10 business days to appear on your account, depending on your bank or card issuer.

Shipping Fees: Original shipping fees are non-refundable, unless the return is due to an error on our part or a defective item.

Restocking Fees: In certain cases, a restocking fee may apply, especially if the item is not returned in its original condition.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at returns@wizy.com to initiate an exchange.

7. Return Shipping Costs

For items being returned due to a change of mind, incorrect size, or other personal reasons, you are responsible for the cost of return shipping.

If the return is due to an error on our part, such as a wrong item sent or a defective product, Wizy will cover the return shipping costs.

8. Late or Missing Refunds

If you haven’t received a refund within the expected time frame:

1. Check your bank account again.

2. Contact your credit card company; processing delays may occur.

3. Contact your bank. There is often some processing time before a refund is posted.

If you have completed these steps and still haven’t received your refund, please contact us at support@wizy.com.

9. Contact Us

For questions or concerns regarding our return policy, please reach out to us:

Wizy Customer Service
Email: returns@wizy.com